I help B2B companies make customer retention actionable.

A 5% increase in customer retention generates more than a 25% boost in profit. Do you have a plan in place to secure that 5% boost?

“When it comes to customer experience, Marissa is as good as it gets.”

-Robert Ong, CloudMasonry and Moonnox Co-Founder

My practice is focused on post sales excellence that leads to customer retention.

Anchor CX Offerings:

  • Customer Retention Strategy

  • Red Account Rescue Planning

  • Lighthouse Customer Program

  • Customer Journey Mapping

  • Fractional Capacity

I’d love to help get your customer base anchored.