• "When it comes to customer experience, Marissa is as good as it gets. Over a decade ago, I watched her lead what our consultancy acknowledged to be the most technical complex and demanding customers. In her new capacity, she quickly connected and created value for Moonnox, helping us identify the blind spots in our customer education strategy. If you want to make a bet on someone who can help you save a future customer, she is the one."

    -Robert Ong, Moonnox Co-Founder

  • "Marissa has a strong track record for building processes and procedures that allowed our startup to execute seamlessly at scale. She did it while mentoring and delighting the internal team. She can build a customer function thoughtfully and with pace. She will be my first Customer Success hire anywhere I go."

    -Todd Thomas, AiDEN Chief Revenue Offcer

  • "In 2020, I worked on a large scale, highly visible initiative that pushed our tech stack limits. Marissa was able bring us the right resources at the right time to help us through the bumpy moments. With her leadership, we not only launched successfully, the company continued growing the program over time."

    -Sykeena Jackson, Software Engineering Leader at Cisco

  • I 'd endorse anything and everything Marissa does. Acquiring a new customer is much more expensive than retaining an existing one. You will not only be more successful selling to an existing one but they will more likely forgive you, refer to others, and continue to purchase from you first. I bet in the future Anchor will be the key to any company getting a firm grip on how they will keep their existing customers because they made retention a focus of their growth strategy.

    Mark Forman, Salesforce CPQ Consultant